Volunteer Customer Service Associate - Tool Library
Foothold Cymru
: 08/07/2024
Llanelli
As a Customer Service Associate at the Tool Library, you will be responsible for ensuring a smooth and pleasant experience for our customers.
Role: Customer Service Associate
Location: Tool Library
Start Date: 26th July 2024
Time: 9:30 am – 12:30 pm
I'd like to volunteer
4
4 Spaces available
Responsibilities
Your duties will include:
- Maintaining and updating inventory records.
- Checking stock levels and ordering new stock when necessary.
- Receiving deliveries and dealing with vendors.
- Implementing inventory procedures.
- Answering customer inquiries and complaints.
- Reporting any stock discrepancies to management.
- Analysing inventory trends for future stock orders.
- Cleaning tools & Pat testing tools on return
What you’ll need
- A can-do attitude and excellent customer service skills.
- Willingness to go the extra mile for our customers.
- Responsibility and reliability.
- Enjoy working in a fast-paced, varied environment.
- Good team player.
- Preferably, previous experience in a customer-facing role, but this is not essential if you have the right attitude.
Skills you will gain
Volunteering as a Customer Service Associate will help you develop the following skills:
- Proficiency in Organisational Software: Learn to use tools like Microsoft Excel for inventory management.
- Excellent Verbal Communication: Enhance your ability to communicate effectively with customers and vendors.
- Attention to Detail: Improve your ability to maintain accurate inventory records and spot discrepancies.
- Teamwork: Develop skills to work well with others in a collaborative environment.
- Customer Service: Gain experience in providing exceptional service and handling inquiries and complaints.
- Ability to Work Under Pressure: Learn to manage time effectively and perform well under pressure.
- Inventory Management: Develop skills in maintaining stock levels, ordering new stock, and analysing inventory trends.
- Pat testing: Identifying electrical appliances that require testing.
This is a great opportunity to gain valuable skills, contribute to the community, and be part of a team dedicated to providing exceptional service at our Tool Library. If you are enthusiastic, reliable, and eager to learn, we encourage you to apply!