Volunteer Customer Service Associate - Village Shop
Foothold Cymru
: 08/07/2024
Llanelli
As a Customer Service Associate at the Village Shop, you will be responsible for a variety of tasks to ensure a pleasant shopping experience for our customers.
Role: Customer Service Associate
Location: Foothold Village Shop
Start Date: 5th August 2024
I'd like to volunteer
4
4 Spaces available
Responsibilities
Your duties will include:
- Arranging merchandise and stocking shelves.
- Managing store displays and ensuring all areas are clean and neat.
- Performing daily cleaning tasks such as taking out rubbish, dusting, mopping floors, and other necessary cleaning duties.
- Welcoming customers in a friendly and professional manner.
- Answering questions related to products and services offered.
- Directing customers to key locations within the store.
- Handling all incoming customer queries and questions.
- Providing appropriate service and information.
- Providing quotations and checking product availability.
- Handling payment transactions.
- Restocking shelves.
What you’ll need
- A can-do attitude and excellent customer service skills.
- Willingness to go the extra mile for our customers.
- Responsibility and reliability.
- Enjoy working in a fast-paced, varied environment.
- Good team player.
- Preferably, previous experience in a customer-facing role, but this is not essential if you have the right attitude.
Skills you will gain
Volunteering as a Customer Service Associate will help you develop the following skills:
- Customer Service Skills: Enhance your ability to interact with customers, understand their needs, and provide excellent service.
- Communication Skills: Improve your ability to convey information clearly and effectively.
- Organisational Skills: Learn to manage stock, track deliveries, and keep the store organized and clean.
- Problem-Solving Skills: Develop the ability to handle customer queries and find solutions efficiently.
- Time Management Skills: Gain experience in managing your time effectively to handle multiple tasks in a fast-paced environment.
- Teamwork Skills: Learn to work collaboratively with others to achieve common goals.
- Attention to Detail: Improve your ability to notice details that ensure the store remains well-stocked and clean.
- Sales Skills: Learn how to handle payment transactions and provide quotations, enhancing your overall retail experience.
- Food Hygiene
This is an excellent opportunity to gain valuable skills, contribute to the community, and be part of a friendly team dedicated to providing exceptional service to our customers. If you are enthusiastic, reliable, and eager to learn, we encourage you to apply!